Product Questions:
What materials is my SEEPY H₂O Purity Vessel made from?
Blending ancient technology with modern sustainability, your SEEPY H₂O Purity Vessel is crafted from certified natural clay through a traditional low-temperature firing process that preserves the clay’s authentic qualities. Each unglazed bottle is full of earthy goodness to embrace purity for you and the environment.
What can I store in my SEEPY H₂O Purity Vessel?
Your SEEPY H₂O Purity Vessel is a natural clay water bottle. Any other liquids, hot or cold, may clog the porous surface and reduce the efficiency of its slow evaporation system. For best results, use only with clean potable water.
Does my SEEPY H₂O Purity Vessel enhance water taste?
For healthier hydration, your SEEPY H₂O Purity Vessel is crafted from natural clay to cool and purify water. Free from plastic, toxins, or harmful substances, it allows water to retain its fresh taste and natural essence.
How do I care for my SEEPY H₂O Purity Vessel?
For a fresh start, give your SEEPY H2O Purity Vessel a warm rinse, let it soak for 24 hours, then empty and rinse again before first use.
Clay Care Routine
- Hand wash daily using warm water.
- Let it air dry with lid and accessories removed.
- Avoid using detergent, dishwasher, and abrasive scrubbers.
How do I cure my SEEPY H₂O Purity Vessel?
If your SEEPY H2O Purity Vessel is feeling a little sick, a musty smell or signs of mold — give it a healing bath! Soak in a cup of warm water with a spoonful of sea salt (or another natural cleanser) for a few hours. Gently scrub with a soft cloth, rinse well, and let it dry fully in the sun.
Why does my SEEPY H₂O Purity Vessel feel damp?
If your SEEPY H2O Purity Vessel is sweating, don’t worry — it’s not leaking! Porous clay allows slow evaporation that naturally cools and purifies the water inside.
For additional comfort and protection, slip on the silicone sleeve when needed, and remove it regularly to allow the clay to breathe.
What materials is the packaging of my SEEPY H₂O Purity Vessel made from?
The packaging of your SEEPY H2O Purity Vessel is made from certified 100% recycled paper and printed with non-toxic inks and adhesives.
Is my SEEPY H₂O Purity Vessel recyclable?
If it’s time to say goodbye to your SEEPY H2O Purity Vessel, carefully separate the clay bottle from its silicone parts. Let the clay return to the earth and rejoin the cycle once more. Please recycle the silicone components responsibly.
Payment Questions:
Which payment methods do you accept?
We accept Credit & Debit Cards: Visa, Mastercard, American Express, Discover and Digital Wallets: Apple Pay, Google Pay, Shop Pay, and PayPal.
Do you offer discounts or promotions?
Yes, discounts and promotions are announced through our social channels and mailing list. SEEPY always offers a 14% welcome discount on your first order when you sign up. To enjoy exclusive perks, join our mailing list at the bottom of our website.
Please note, each code is valid for one-time use and limited to one per order or per account.
Can I trust SEEPY products bought from other sellers?
SEEPY products are sold exclusively through seepy.us, our official Instagram Shop, and TikTok Shop. We cannot verify the authenticity, quality, or condition of any items sold elsewhere. Products purchased from other sellers may not meet our standards and may be counterfeit.
Please note, we are not able to offer assistance for orders not placed through our official channels.
Can I sell SEEPY products in my own store?
Your purchase of SEEPY products is only for your personal use. By completing a purchase, you agree not to resell or distribute such products for any commercial purposes. To protect all parties, we reserves the right to refuse, limit, or cancel any order if we have reason to believe it does not comply with our Terms of Service. For authorized resale inquiries, please contact us at sales@seepy.us
Shipping Questions:
Which countries do you ship to?
At this time, we only ship within the United States. We are working to make international shipping available soon. To be notified when SEEPY products become available in your country, join our mailing list at the bottom of our website.
How long will it take to receive my order?
Orders shipped using Ground Advantage Shipping are expected to arrive within 2-5 business days after processing, while orders shipped using Priority Mail Sipping are expected to arrive within 2-3 business days after processing, excluding processing time.
Please note, delivery timelines are estimates and not guaranteed. Your order may arrive earlier or later depending on the third party carrier.
How do I check my order?
We will send you an email with tracking information once a shipping label has been created for your order. You may track your order using the tracking link in our email or by logging into your SEEPY account.
Please note, tracking updates may take a few hours to appear, depending on the third party carrier.
Why was my order canceled?
As a growing brand, SEEPY maintains a limited amount of inventory to ensure fair access for all customers. To protect all parties, we reserves the right to refuse, limit, correct, or cancel any order if we have reason to believe it does not comply with our Terms of Service. For order assistance, please contact us at support@seepy.us
Return Questions:
Can I return my order?
All returns must be processed within 30 days of purchase. The original order number must be provided to place a return. Eligible products must be unopened, unused, and in their original condition, with all packaging and labels intact. Please note, we are not able to cover return shipping costs.
If your order arrives damaged or defective, please contact us at support@seepy.us within 5 days of delivery for assistance with return shipping coverage or to arrange a replacement.
Can I exchange my order?
At this time, we are not able to accommodate exchanges. Eligible products may be returned within 30 days of purchase to receive a refund. A new order may be placed for preferred products.
Can I change or cancel my order?
To ensure timely delivery, orders are processed promptly upon submission. We are not able to accommodate changes to most orders. If you need to request a change or cancellation, please contact us immediately at support@seepy.us
Please note, requests submitted after an order has entered processing or shipment cannot be guaranteed.
How long will it take to receive my refund?
Refunds are issued to your original form of payment, reflecting only the amount actually paid and excluding any discounts, promotions, or shipping costs. Please allow 3-5 business days for the refund to appear on your original form of payment. To protect all parties, we reserve the right to refuse or limit refunds if we have reason to believe our Return Policy is being misused.
Accessibility Questions:
How do you support accessibility?
As a growing brand, we are committed to ensuring that our services and information are accessible to individuals of all abilities. Our packaging features Grade 1 English Braille embossing with essential product information, along with a tactile QR code that links directly to our online Accessibility Page
The Accessibility Page provides detailed product information in both text and audio formats to support accessibility in multiple ways.
We continue to improve our accessibility practices as we grow. If you encounter any difficulty accessing this page or require additional assistance, please contact us at info@seepy.us